safe in motion
accompanied by expertise
haproCare - support & maintenance contracts
At haprotec we understand the importance of support for machines throughout their lifetime. Just as we design your customized production machines with you, we also want to find the right support & maintenance contract for you. For this reason, we have created haproCare, a modular system that adapts to the challenges posed by your plant.
remote
sustainable
optimum
haproCare - service overview
Overview
software updates
remote support
maintenance
1 day of training/optimization
Discount on spare & wear parts
remote
software updates
Free software updates are available for download for all software products developed by haprotec.
remote support
haprotec provides free remote support via the means of communication listed below.
E-mail
phone
TeamViewer
Helmholz remote maintenance portal REX V2
Remote maintenance solutions other than those listed here can be implemented on request. Please contact our sales team for this.
Yes
Yes
no
no
no
sustainable
The services from the remote package are included.
maintenance
haprotec carries out general maintenance on your system once a year. Costs for travel, accommodation, expenses and maintenance work are included.
The required material will be charged additionally according to the actual effort.
Yes
Yes
Yes
no
no
optimum
The services from the remote and sustainable packages are included.
1 day of training/optimization
We support you with one day of free remote training every year or work with you to develop optimization measures for your system.
Discount on spare & wear parts
we grant you a discount of 10% on all spare or wearing parts of your system, on the currently valid price list.
Yes
Yes
Yes
Yes
Yes